Troubleshooting
Why did my scan fail?
Updated April 30, 2026
Scans can fail for a handful of reasons. Each error message tells you which.
'Scan limit reached', You've used all scans for your tier. Basic users get 1 lifetime scan. Grower and Cultivator scans reset on your billing renewal date.
'Free tier already used', A free scan has already been used for this email or device. Free tier is one-per-identity. Upgrade to a paid tier to continue.
'Rate limit exceeded', Too many free scans from the same network in 30 days. The free-tier IP rate limit prevents account creation farms.
'Image data is required', Your photo failed to upload. Check your connection and try again. Files must be under 10MB.
'Could not process image', The image format is unsupported or corrupted. Use JPG, PNG, or WebP.